Configuration

Tickets

heal's ticket system lets you create support panels that users click to open a private channel.

Setup

>ticket setup #support
>ticket staffrole Support

Managing tickets

  • Claim — staff can claim a ticket to take ownership.
  • Close — closes the ticket channel.
  • Staff role — accepts role name, ID, or mention.

Commands

Command Description
>ticket setup <#channel> Create a ticket panel
>ticket staffrole <role> Set the staff role
>ticket close Close a ticket
>ticket claim Claim a ticket